Double-check that the phone number you were texting is included in the person's contact profile in Cloze.I texted someone yesterday, but I don’t see the messages in Cloze, why? If you have questions about the diagnostic results please send a screenshot of the results of the diagnostics to 2.) If your iPhone is running iOS 16.1 or above, you will be prompted for a device passcode to initiate a backup each time your device syncsĪpple introduced a new security feature with iOS and iPadOS 16.1 and above, that requires a device passcode prompt to initiate a backup each time your device syncs.Įnter your passcode to trust your computer. To sync, your iPhone must be on the same Wi-Fi network as your computer.Īs a first step, we recommend checking to make sure both your computer and iPhone are on the same Wi-Fi network by running the Wi-Fi diagnostics tool that is built into the Cloze Call and Text Sync app.Ĭlick here for step-by-step instructions. 1.) Check to make sure your iPhone and Computer are on the same Wi-Fi network Once the initial sync is complete, it may take some time for contactįAQS My text messages and calls are not syncing to Cloze.The sync occurs every two hours or when the battery and Wi-Fi requirements are met.Your phone and computer must be plugged in or have at least 30% of the.To sync, the phone and computer must be on the same Wi-Fi network.Your phone will continue to sync periodically over Wi-Fi. When you see “Your iPhone is Ready” you can safely disconnect the lightning cable. Once the initial backup has finished you will see: “Your iPhone is Ready” You can close the window at any time.Įnter your passcode to trust your computer and start the backup. ➜ Tip: You do not need to keep the window open or stay on this screen while the backup occurs. Your phone will now begin the process of backing up to your computer. Please enter a secure password to protect this backup and allow Cloze to access it: Cloze will sync with this backup to log your phone calls and text messages. In order to log your text messages and calls, Cloze will create and store an encrypted backup of your iPhone on your computer. Please be sure to unlock your iPhone. If you don't see your iPhone tap on Find Devices.ħ.) Follow the steps to create your encrypted phone backup Enter your passcode to trust your computer.Ħ.) Unlock your iPhone and select the device to sync If you did not previously connect your iPhone to your computer, please do it now.Īpple introduced a new security feature with iOS and iPadOS 16.1 and above, that requires a device passcode prompt to initiate a backup each time your device syncs. Make sure your iPhone is connected to your computer with a USB cable. 2.) Download the Cloze Call and Text sync app on your Mac.ĭownload App By installing the app you accept Cloze'sģ.) Drag the app icon into the Applications folder and run it.ĥ.) Your iPhone will prompt you to trust your computer. Once set up, the text messages will sync over Wi-Fi. ➜ Note: It is important that you connect your iPhone to your Mac with a lightning cable, for the initial setup and sync. If you have not created one, you will be prompted to create oneġ.) Connect your iPhone to your Mac using a lightning cable.If you have created one previously, you’ll use it during your setup.Encrypted backup password for your iPhone.With sufficient space on your computer to backup your call logs and text messages.Mac Computer ( please follow these instructions if you have a Windows PC).Getting Started with the Cloze Call and Text Sync App Note: If you want to link more than one phone, you will need another computer. Once installed the app runs in the background on your Mac to periodically sync and log texts and calls. If you have a PC running Windows please follow these instructions. The Cloze Call and Text Sync App creates an encrypted iPhone backup on your computer and then syncs with this backup to automatically log your phone calls and text messages.īelow are instructions on how to install the Cloze Call and Text Sync App on your Mac. Automatic text tracking is included with Cloze Business Gold and Cloze Business Platinum. Setup the Cloze Call and Text Sync App for iOS (Mac) Install the Cloze Call and Text Sync App on your Mac to automatically track iPhone calls and text messages.Īutomatic call tracking is included with all Cloze premium plans: Pro, Silver, Gold, and Platinum.
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